Official Documents
Hoki88 takes every member's privacy seriously. This policy clearly explains what data we collect, how it is used, who it is shared with, and what rights you have as the owner of that data.
Our Privacy Commitment
Before reading the full document, here are the six core principles that define how hoki88 handles your personal data.
All data transmitted between your device and hoki88's servers is protected by 256-bit SSL encryption — the same industry-leading security standard used by banking institutions in Malaysia. Your login credentials, card details, and personal information are never transmitted in plain text.
Hoki88 does not sell, rent, or transfer your personal data to any third party for marketing or commercial purposes without your explicit consent. Your data belongs to you — we use it only for the purposes you agreed to at the time of registration.
As a hoki88 member, you have full rights to access, correct, download, or request the deletion of your personal data at any time. Requests can be submitted through your account settings or by contacting the hoki88 support team directly.
Hoki88 practices data minimisation — we only collect information that is genuinely necessary to deliver our services safely and efficiently. We do not collect irrelevant or excessive data simply because it is easy to do so.
Your game history, betting activity, and platform usage patterns on hoki88 are personal information we protect with the utmost care. This information will not be shared with any external party unless required by law or a valid court order.
Hoki88 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection regulations. We appoint an internal data protection officer to ensure ongoing compliance with all legal requirements.
Types of Data Collected
This table provides a summary of the categories of personal data collected by hoki88 and the purposes for which it is used.
| Data Category | Example Information | Purpose of Use | Retention Period |
|---|---|---|---|
| Identity Personal Data |
Full name, MyKad number, date of birth, nationality | Identity verification, fraud prevention, AML compliance | Throughout active account + 5 years |
| Relationships Contact Data |
Malaysian phone number, email address, delivery address (if applicable) | Account communications, OTPs, promotional notifications (where permitted) | For the duration of active account + 2 years |
| Financial Transaction Data |
Deposit records (Touch 'n Go, GrabPay, DuitNow, FPX), withdrawal history, account balance | Payment processing, dispute resolution, financial audits | 7 years (legal requirement) |
| Games Activity Data |
Betting history, games played, session duration, wins & losses | Account management, VIP programme, responsible gaming | Duration of active account + 3 years |
| Technical Device Data |
IP address, browser type, operating system, device ID, login timestamps | Account security, fraud detection, platform improvements | Rolling 12 months |
| Cookies Usage Data |
Pages visited, time spent, clicks, language preferences, active sessions | Personalise your experience, platform analytics, UX improvement | Up to 24 months (depending on cookie type) |
Important Note: This Privacy Policy explains how hoki88 ("we", "the platform") collects, uses, stores, and protects your personal data when you use the hoki88.run website and related services. By registering for or using the hoki88 platform, you agree to the terms of this Privacy Policy. Please read it carefully.
This Privacy Policy applies to all personal information collected by hoki88 through the hoki88.run website, the hoki88 mobile app, customer support services, and any other official hoki88 communication channels.
Hoki88 acts as the data controller for personal information you provide to us directly, as well as information we collect automatically when you use our platform. For certain services such as payment processing, the third-party providers we engage may also act as data processors on our behalf.
This policy is written in Malay for the convenience of Malaysian players. Should there be any discrepancy between the Malay version and any other language version (where available), the Malay version takes precedence for players registered with a Malaysian address.
Hoki88 collects several categories of personal data depending on how you interact with our platform:
Hoki88 does not collect information considered sensitive under Malaysian data protection law — such as health data, religious beliefs, or political views — unless you voluntarily share such information in your communications with us.
Hoki88 collects your personal data through several key channels:
Hoki88 uses your personal data only for legitimate and necessary purposes. The following are the primary purposes for which we process your data:
Hoki88 will only use your data for purposes beyond those listed above with your explicit prior consent, or where required by law.
Hoki88 does not sell your personal data. However, in the course of operating our platform, we may need to share certain data with the following parties under limited and controlled circumstances:
Warning: hoki88 does not share your personal data with marketing companies, social media platforms, or any other commercial third parties for advertising or marketing purposes without your explicit consent.
Hoki88 takes technical and organisational data protection seriously to ensure your personal data remains secure at all times:
Despite all these security measures, no online system can guarantee 100% security at all times. You can also do your part by using a strong password, keeping your login credentials private, and reporting any suspicious activity on your hoki88 account to us immediately.
Hoki88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the hoki88 website.
Cookie categories we use:
You can manage your cookie preferences through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the hoki88 platform. For optional cookies, you may withdraw your consent without affecting your eligibility to use hoki88's services.
In providing services to Malaysian members, hoki88 may need to transfer your personal data to servers or data processing facilities located outside Malaysia, particularly in the context of cloud computing services and internationally accredited game providers.
Hoki88 only transfers data outside Malaysia under the following circumstances:
Hoki88 does not transfer the personal data of Malaysian members to any country that lacks adequate data protection laws or that appears on the list of problematic countries designated by the Malaysian Personal Data Protection Commissioner.
As a registered hoki88 member in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010:
To exercise any of the rights above, submit a written request to support@hoki88.run with the subject line "Privacy Rights Request — [Request Type]", along with your full name and account number. hoki88 will respond within 21 business days. For complex requests or those involving a large volume of data, we may require up to 30 additional days and will notify you in advance.
The hoki88 platform is strictly restricted to individuals aged 18 and above. hoki88 does not knowingly collect any personal information from individuals under the age of 18.
Should hoki88 become aware that personal data has been collected from an individual under the age of 18, we will immediately take the following steps:
If you know or suspect that someone under the age of 18 has registered an account on hoki88, please contact us immediately at support@hoki88.run so that appropriate action can be taken without delay.
Hoki88 may contact you with information about promotions, bonuses, new games, and special events via email, SMS, or in-app notifications — but only if you have given your consent to receive such communications during registration or subsequently through your account settings.
Unsubscribing from marketing communications does not affect your eligibility to receive promotions. You can still view and claim available promotions by visiting the promotions section in your hoki88 account directly.
The hoki88 platform may contain links to third-party websites or services in certain contexts, such as links to payment providers or relevant regulators. These third-party websites operate under their own privacy policies, which are separate from hoki88's.
Hoki88 is not responsible for the privacy practices or content of third-party websites accessed via links on our platform. We encourage you to read and understand the privacy policy of every website you visit outside of hoki88.run.
Hoki88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or technological developments. The "Last updated" date at the top of this document will always reflect the most current version.
For material amendments — those that significantly affect your rights or fundamentally change how we use your data — hoki88 will provide at least 14 days' notice before the changes take effect, via email to your registered address and through a prominent notice on the hoki88.run homepage.
Your continued use of the hoki88 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you should stop using the platform and contact us to close your account and request deletion of your data.
If you have any questions or concerns, or wish to exercise any of your privacy rights in relation to hoki88's Privacy Policy, please contact us through the following channels:
If you are not satisfied with how hoki88 has handled your personal data after contacting us, you have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner or the relevant supervisory authority under the Personal Data Protection Act 2010.
This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy hoki88. Together, these three documents form the complete framework governing the relationship between hoki88 and all its members.
Your Rights
As a hoki88 member, you have full control over your personal data. Below is a summary of the rights you can exercise at any time.
To exercise any of the above rights, email support@hoki88.run with the subject line "Privacy Rights Request" along with your full name and account number.
FAQ
This Privacy Policy should be read together with hoki88's other policy documents for a complete picture of your rights and responsibilities as a member:
Over 500,000 Malaysian players have trusted hoki88 with their personal data. With 256-bit SSL encryption, a strict no data-selling policy, and full control in your hands, playing at hoki88 means your privacy is always protected.