Hoki88 Terms & Conditions – Terms of Use for Malaysia's Betting Platform

1. Acceptance of Terms of Use

This Terms & Conditions document ("Terms") constitutes a binding agreement between you ("Member" or "User") and hoki88 ("Platform", "we", "us"). These Terms govern your use of the hoki88.run website, mobile application, and all related services.

Hoki88 provides an online entertainment platform covering Sports Betting, Live Casino, slots, lottery, virtual sports, and a VIP Rewards programme. All services are provided subject to these Terms as well as applicable laws and regulations.

2. Account Registration & Member Eligibility

To use hoki88's real-money services, you are required to register a valid account. Registration is free and subject to the following conditions:

• Age: You must be at least 18 years of age at the time of registration. hoki88 reserves the right to request proof of age at any time and to suspend an account until verification is complete.
• One account only: Each individual, IP address, device, home address, phone number, or payment method is permitted to hold only one hoki88 account. Registering multiple accounts is strictly prohibited.
• Accurate information: You must provide your full name, a valid Malaysian phone number, an active email address, and any other requested information accurately and truthfully during registration.
• Identity verification: hoki88 reserves the right to request identity verification documents (MyKad or passport) at any time, particularly before processing withdrawals exceeding RM 5,000.
• Update your information: You are responsible for keeping your account information up to date. Outdated information may result in delays when processing withdrawals.

Hoki88 reserves the right to decline or cancel any registration application without providing a reason, at our sole discretion.

3. Deposits & Payment Methods

Hoki88 supports a variety of local Malaysian payment methods to facilitate deposits. All transactions are in Malaysian Ringgit (RM) only.

Accepted deposit methods:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow (including DuitNow QR)
• FPX — Online banking including Maybank2u and CIMB Clicks

• Minimum deposit: RM 10 per transaction.
• Maximum deposit: Depends on your VIP tier and chosen payment method. Daily limits can be reviewed in your account settings.
• Deposited funds are typically credited to your hoki88 account within minutes of transaction confirmation. If a delay exceeds 30 minutes, please contact our customer support team with proof of the transaction.
• Hoki88 does not accept third-party deposits. All funds deposited must come from an account or e-wallet held in your own name.

4. Withdrawals

Hoki88 is committed to processing withdrawals promptly and efficiently. The following withdrawal terms apply to all members:

• Minimum withdrawal: RM 30 per request.
• Maximum daily withdrawal: RM 50,000 (standard members). Platinum and Diamond VIP members are eligible for higher daily withdrawal limits.
• Processing time: Withdrawals to e-wallets (Touch 'n Go, GrabPay, Boost, DuitNow, ShopeePay) are processed within 15 minutes. Withdrawals to bank accounts via FPX take between 15 minutes and 1 hour, depending on the receiving bank.
• Withdrawal method: Withdrawals may only be made to the same payment method used for the deposit, or to a bank account held in your own name.
• Identity verification: hoki88 reserves the right to request identity verification before processing a first withdrawal or any withdrawal exceeding RM 5,000. This is a standard procedure to protect the security of your account.

Hoki88 reserves the right to place a withdrawal on hold for security review, fraud investigation, or legal compliance purposes. In such cases, we will notify you via email and endeavour to resolve the review within 3 business days.

5. Bonuses, Promotions & Rewards

Hoki88 offers a range of bonuses and promotions from time to time to add value for our members. All bonuses are subject to the following terms:

• Wagering requirement: Each bonus carries wagering requirements as specified in the respective promotion's terms. These requirements are typically between 1x and 30x the bonus amount. The wagering requirements must be met in full before any winnings derived from a bonus can be withdrawn.
• Validity period: All bonuses have a stated validity period (typically between 7 and 30 days). Any unused bonuses or unfulfilled wagering requirements within the validity period will be automatically forfeited.
• One bonus per promotion: Each promotion may only be claimed once per account, IP address, or household, unless otherwise stated in the relevant promotion's terms.
• Minimum bet for bonus: Some bonuses set a minimum or maximum bet limit while fulfilling wagering requirements. Bets exceeding the specified limit may not count toward wagering requirements.
• Game contribution: Different game types contribute different percentages toward the wagering requirement. Slot games typically contribute 100%, while table games may contribute less. Contribution details are stated in the respective promotion terms.

Hoki88 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice, subject to applicable legal requirements.

6. Sports Betting & Virtual Sports

The Sports Betting and Virtual Sports sections of hoki88 offer betting opportunities on a wide range of local and international sporting events, including the Malaysia Super League, English Premier League (EPL), FA Cup, badminton, esports, and more.

• Odds: All odds displayed on the hoki88 platform are subject to change until a bet is confirmed. The odds available at the time the bet is placed apply, not any odds displayed after confirmation.
• Minimum bet: RM 1 per bet for most markets. Specific minimum and maximum limits are displayed for each market.
• Match cancellation: If a match is cancelled, postponed, or not concluded within 48 hours of the originally scheduled time, all bets on that match will be refunded to members' accounts, unless otherwise stated in the relevant market terms.
• Live betting (in-play): Bets placed during a live match are final once confirmed. hoki88 is not liable for any delays in the display of results during live betting.
• Technical errors: In the event of a technical error that causes incorrect odds or match information to be displayed, hoki88 reserves the right to void the affected bets and refund the stakes to the member's account.

Hoki88 sports betting results are final once confirmed by our betting team. Any disputes must be raised within 24 hours of the settlement date through our customer support channels.

7. Live Casino & Games

The hoki88 Live Casino platform offers a wide variety of live table games including Baccarat, Blackjack, Roulette, Dragon Tiger, Sic Bo, and more with real dealers available 24/7.

• Game fairness: All live casino games are operated by real human dealers and broadcast in real time. Digital casino games use a Random Number Generator (RNG) that has been independently verified and audited by recognised certification bodies.
• Game history: All Live Casino game sessions are recorded and stored for 90 days. These records may be used to resolve any disputes regarding game outcomes.
• Technical issues during gameplay: In the event of a technical disruption such as an internet disconnection during an active game, hoki88 will settle the bet based on the actual match result using records stored on our servers.
• Slot Games: The return-to-player (RTP) percentage for each slot game is available in the game information. hoki88 does not modify the RTP of any games provided by our licensed suppliers.

Hoki88 reserves the right to remove, replace, or add any game to our catalogue at any time without prior notice.

8. Prohibited Conduct

To maintain a fair and safe environment for all hoki88 members, the following activities are strictly prohibited and may result in account termination without compensation:

• Fraud and manipulation: Any attempt to cheat, manipulate, or exploit errors on the hoki88 platform, including the use of automation software, bots, or third-party tools.
• Money laundering: Using the hoki88 platform for money laundering or any other illegal financial activity. hoki88 complies with all applicable anti-money laundering (AML) requirements.
• Multiple account registration: Registering or using more than one account to gain an advantage on bonuses or promotions.
• Account sharing: Allowing others to use your account or using someone else's account.
• Payment system abuse: Initiating a chargeback or payment reversal through your bank or e-wallet provider after funds have been used for betting. Such actions are considered fraudulent.
• Inappropriate language and behaviour: Using abusive, threatening, or harassing language when communicating with the hoki88 team or other members in any community forum.

9. Account Suspension & Termination

Hoki88 reserves the right to suspend or terminate any member account at any time for reasons including, but not limited to:

• Violation of any term set out in this document.
• Verification that the member is under 18 years of age.
• Suspected fraudulent activity, money laundering, or any other illegal activity.
• Failure to meet identity verification requirements within the stipulated timeframe.
• Account inactive for 12 consecutive months.

Members who wish to voluntarily close their account may submit a request through hoki88 customer support. Before the account closure is processed, all eligible real cash balances will be refunded in accordance with applicable withdrawal limits. Any bonus balances that have not met the wagering requirements will be forfeited.

For inactive accounts (no login or betting activity for 12 months), hoki88 will charge an inactive account management fee of RM 5 per month after a notice has been sent to your registered email address. Please contact us to avoid this fee being applied.

10. Liability Limit

Hoki88 provides its platform and services on an "as-is" and "as-available" basis. While we make every effort to keep the platform running smoothly, hoki88 does not guarantee that the service will always be available, error-free, or fully meet your expectations.

• Hoki88 is not liable for any losses arising from service disruptions caused by factors beyond our control, including internet outages, third-party system failures, or natural disasters.
• Hoki88 is not liable for any indirect, incidental, or consequential damages arising from the use of our platform.
• Hoki88's maximum liability to any member under any circumstances is limited to the total amount deposited by the member within the 30 days preceding the claim.

11. Privacy & Data Protection

Hoki88 takes the protection of all members' personal data seriously. Information you provide during registration and while using the platform is processed in accordance with our detailed Privacy Policy.

• All personal data is protected with 256-bit SSL encryption.
• Hoki88 will not sell, lend, or share your personal data with third parties for marketing purposes without your consent.
• Hoki88 may share necessary information with payment providers, regulatory authorities, or law enforcement agencies when required by law.
• You have the right to access, correct, or request deletion of your personal data by contacting us at support@hoki88.run.

For full details on how we collect, use, and protect your data, please refer to our Privacy Policy our full

12. Responsible Gaming

Hoki88 is fully committed to responsible gaming and the well-being of all our members. We provide a range of tools and resources to help you play within healthy limits:

• Deposit limit: Set your daily, weekly, or monthly deposit limit from your account settings. Limits take effect immediately once set, but increasing a limit requires a 24-hour waiting period.
• Loss limit: Set a maximum amount you can lose per day, week, or month. Once the limit is reached, you will be unable to make new deposits or place bets until the limit period expires.
• Play time limit: Enable a time limit to receive a reminder when you have been playing beyond the duration you set for yourself.
• Temporary self-exclusion: Restrict access to your account for 24 hours, 7 days, 30 days, or 90 days via your hoki88 account settings.
• Permanent self-exclusion: Permanently close your account by contacting hoki88 customer support. This action cannot be reversed.

If you are concerned about your own gambling habits or those of someone close to you, please visit our Responsible Gaming us for more information and support resources available in Malaysia.

13. Amendments to Terms & Conditions

Hoki88 reserves the right to amend, update, or modify these Terms & Conditions at any time. Amendments take effect immediately upon publication on hoki88.run, unless a different effective date is specified.

For material amendments (those that significantly affect your rights or obligations), hoki88 will provide at least 7 days' notice before the changes take effect, via email to your registered address or through a prominent notification within the platform.

14. Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, please contact the hoki88 team through the following channels:

• Email: support@hoki88.run
• Live Chat: Available 24/7 directly on the hoki88 platform
• Response time: Live chat — within minutes; Email — within 24 hours

All official communications from hoki88 will use the @hoki88.run domain only. If you receive an email claiming to be from hoki88 but using a different domain, please disregard it and report it to us immediately as it may be a phishing attempt.

These Terms & Conditions govern the relationship between hoki88 and all its users. This document constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior agreements, representations, or understandings relating to the same.